Frequently Asked Questions

Who is connected to HealthInfoNet?

34 of 36 Maine hospitals, 34 Federally Qualified Health Centers (FQHC), 400+ ambulatory sites including physician practices, behavioral health, long term care facilities and the VA

What patient information is available in HealthInfoNet?

Patient Identifier and Demographics, Encounter History, Laboratory and Microbiology Results, Vital signs, Radiology Reports, Adverse Reactions/Allergies, Medication History, Diagnosis/Conditions/Problems (primary and secondary), Immunizations, Dictated/Transcribed Documents, Continuity of Care Documents (CCD)

How often is the information updated?

As soon as the information is imputed in the EMR.

How is the data secured?

We use a Virtual Private Network (VPN) and are protected by a dedicated Firewall. Data is encrypted at all times (in motion and at rest) and stored separately from clinical data. All users are given unique passwords and can only access the system from their organization’s EHR.

What is the consent policy?

Maine follows an opt-out consent policy. This means all patients are automatically opted-in. Patients can opt-out online, on paper, or over the phone. Patients opt-out once for all care locations at which time their clinical data is deleted, not just hidden. Patients can opt back in, however their records will start from that day forward.

How is sensitive data accessed?

Access to mental health information is for treatment purposes only and patients can give consent for each provider at the time of care or admission for that time only or by using a consent form available from HealthInfoNet to opt-in all information all the time. State law permits providers access without patient consent in an emergency situation.

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